Website Terms of Use

網站使用條款 

歡迎您光臨宏基蜜蜂生態農場官方網站(以下簡稱本網站),為了讓您能夠安心的使用本網站的各項服務與資訊,特此向您說明本網站的隱私權保護政策,以保障您的權益,請您詳閱下列內容:

隱私權保護政策的適用範圍

隱私權保護政策內容,包括本網站如何處理在您使用網站服務時收集到的個人識別資料。隱私權保護政策不適用於本網站以外的相關連結網站,也不適用於非本網站所委託或參與管理的人員。  


資料的蒐集與使用方式

為了在本網站上提供您最佳的互動性服務:如用戶註冊登記、參加網上或公共論壇等各種活動時,可能會請您提供相關個人的資料,其範圍如下:

本網站在您使用服務信箱、聯絡我們等互動性功能時,會保留您所提供資料: 如姓名、性別、年齡、出生日期、電話、通信地址、住址、電子郵件地址、等情況。

除非取得您的同意或其他法令之特別規定,本網站絕不會將您的個人資料揭露予第三人或使用於蒐集目的以外之其他用途。

但本網站將根據執法單位之要求或為公共安全之目的提供個人資料。在此情況下之任何披露,本網站均不承擔任何責任。

 

網站對外的相關連結

本網站的網頁提供其他網站的網路連結,您也可經由本網站所提供的連結,點選進入其他網站。但該連結網站不適用本網站的隱私權保護政策,您必須參考該連結網站中的隱私權保護政策。  


準據法與管轄法院

本使用條款之解釋與適用,以及與本使用條款有關的爭議,均應依照中華民國法律予以處理,並排除國際私法之適用。因本使用條款或使用本網站而引發任何求償或訴訟,您同意台灣台北地方法院有專屬管轄權。


責任限制

無論在任何狀況下,宏基蜜蜂生態農場 或其任何關係企業及供應商均不會為任何因使用,或無法使用本網站或內容所導致,或引發的直接、間接、連帶、懲罰性、特殊,或偶發損害,其中包括失去業務、合約、收益、資料、資訊,或交易中斷等損害負責,即使 宏基蜜蜂生態農場 事先被告知該損害的可能性也不承擔責任。任何與本網站相關之訴訟,必須在訴訟原因發生後一年內起訴,並應以書面告知 宏基蜜蜂生態農場


Cookie之使用

為了提供您最佳的服務,本網站可能會在您的電腦中放置並取用我們的Cookie,若您不願接受Cookie的寫入,您可在您使用的瀏覽器功能項中設定隱私權等級為高,即可拒絕Cookie的寫入,但可能會導至網站某些功能無法正常執行。  


隱私權保護政策之修正

本網站隱私權保護政策將因應需求隨時進行修正,修正後的條款將刊登於網站上。   

privacy policy

HUNG GEE BEES FARM takes serious responsibilities in protecting your Personal Data and compliance with Applicable Laws. We are committed to manage, to protect and to process your Personal Data in accordance with this Policy below.


Please read and review this Policy before you start using any of our services. By registering as our member or placing order with us, mean you have read and consent to this Policy.


For the purposes of understanding HUNG GEE BEES FARM’s Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:


  1. Applicable Laws” means Taiwan’s Personal Data Protection Act hereinafter, the "PDPA" and its subsidiary legislations and regulations as amended from time to time;
  2. Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Laws.
  3. Platforms” means collectively HUNG GEE BEES FARM’s Social Media and Website, and any other websites or applications which we may own or operate from time to time;
  4. Social Media” means HUNG GEE BEES FARM’s pages and accounts on third party social media platforms such as Instagram, Facebook, Line, Twitter, Pinterest, Whatsapp and Google+;
  5. Website” means the HUNG GEE BEES FARM website accessed at the following address at https://www.hgbees.biz/ ; and
  6. HUNG GEE BEES FARM,we, us, or our” means Hung Gee Bees Farm, Hung Gee Bees Honey Farm Co., Ltd or Grandpa Lai's Honey.

During your usage of the Website and interaction with our Social Media, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, your shopping or browsing behaviors, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. 

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

By (1) clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy.


How Do We  Collect Your Personal Data


We collect Personal Data from you when:


  • You register an account on the Website;
  • You use any of our related services, such as subscribing to our newsletter, product notifications;
  • You browse our products and services or otherwise interact with our Website and Apps;
  • You accept our cookies on your device;
  • You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
  • You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
  • You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
  • We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
  • Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
  • Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
  • When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card detailsare stored with us. However, we may collect your bank account details to process refunds.


Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website.


We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

 


How Will Your Personal Data Be Used? 


We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

  1. register and maintain your user account and to verify your identity or age;

  2. process your order for our products or services, process or collect your payment for the order;

  3. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;

  4. process your returns or refunds in accordance with our Terms of Service;

  5. provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;

  6. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website’s Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;

  7. personalize and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;

  8. monitor and enforce compliance with our Terms of Service, including dispute resolution;

  9. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and

  10. ensure our Website functions properly and to improve its performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.


(collectively, the “Purposes”)

In addition, we may use and disclose your Personal Data for the following purposes, to:

  1. send you marketing communications in relation to our sales, products, services, promotions or thePlatforms;

  2. send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;

  3. deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;

  4. enable businesses to deliver ads which are related to their products and services which may be of interest to you;

  5. invite you to our private customer events;

  6. process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

  7. process your participation in our business partners’ loyalty or point redemption programs;

  8. conduct market and customer research, analysis or tracking;

  9. promote our products and services on our Platforms;

  10. manage the administrative and business operations of HUNG GEE BEES FARM and complying with internal policies and procedures;

  11. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

  12. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page;


(collectively, the “Additional Purposes”)

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.


Note: If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

 

How Will Your Personal Data Be Shared With? 

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:


  1. employees, consultants, temporary workers;

  2. payment processors, who process your payment on the Website;

  3. logistics providers, such as courier services which will deliver your order to you;

  4. business partners who separately maintain an account with you for loyalty or point redemption programs;

  5. business partners or vendors in connection with the processing of any promotion, event or service organized by us;

  6. professional advisers and consultants;

  7. agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and

  8. any other party whom you authorize us to disclose your Personal Data to.


We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws.


We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. ‘

 

How Can I Access/ Correct/ OR Delete My Personal Data On The Site? 


You may access or correct your name, birthday, shipping and billing addresses and phone numbers by logging in to your user account on the Website under “Member Centre” and clicking the “Modify Member Account” button under each relevant field.
For Personal Data that cannot be corrected by you by logging in to your user account on the Website, you may request to access and correct such Personal Data by submitting a written request to us via emailing us at info@hgbees.com.tw . We may need to request additional information from you to confirm your identity before providing the access or making the correction.

If you wish to partially or completely delete your personal data from our website, please submit your written request to us via emailing us at info@hgbees.com.tw. We may need to request additional information from you to confirm your identity before providing the access or making the correction.

We will do our best to respond to Personal Data access and correction requests within 14 days from the date of receipt of the requests. Where we are unable to meet this timeline, we will update you with the soonest possible time within we can provide the information or make the correction. Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws.

We will send your corrected Personal Data to every other person or entity to which such Personal Data was disclosed by HUNG GEE BEES FARM within the year OR twelve (12) months before the date of the correction, unless such person or entity does not need the corrected Personal Data for any legal or business purpose or unless we reasonably believe that the other person or entity has ceased using such PersonalData for the purpose for which such disclosure was made.

Removing A Social Media Account

If you would like to remove a social media account, like FACEBOOK, which linked to Hung Gee Bees Farm account, please follow these steps:

  1. Prepare information of your FACEBOOK account.
  2. Contact Hung Gee Bees Farm Customer Service Center and ask for the deletion of your personal data, and representative will ask you few questions to identify, and then help you to unlink your Hung Gee Bees Farm account.
  3. After removed your social media account linked Hung Gee Bees Farm account, all data and personal information of your account in Hung Gee Bees Farm website will be deleted, including E-mail, order information, bonus, login records etc.. Also, all of your data in Hung Gee Bees Farm website can not be recovered after you decide to unlink.

If you have any further questions, please feel free to contact Hung Gee Bees Farm  Customer Service Center.
 

Request To Withdraw Processing


If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please inform us by emailing us at info@hgbees.com.tw

Note that, depending on the nature of the consent withdrawal, we may not be able to continue to provide you with some or all of our products or services.

Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.

If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).


Adminstration And Management Of Personal Data


We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes.

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data. However, we will not be responsible for any unauthorized use of Personal Data by third parties which is attributable to factors beyond our control.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is destroyed, permanently deleted or anonymized.

If Personal Data is transferred out of Taiwan, we will comply with Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws.


Third Party Cookies


HUNG GEE BEES FARM uses the services of third-party vendors, who may implement cookies on the Website. Advertisements on the Website may be provided by third party agencies. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement.  The collection, use, and disclosure of information, including Personal Data, collected by such third-party cookies are subject to the privacy and data protections policies of the third-party vendors and are not under our control.

You may reject third party cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

Contacting Us


For any questions relating to your Personal Data or about this Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact us via email at  info@hgbees.com.tw

Emails and letters should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly and fairly.

Convering Law


This Policy and your use of this Website shall be governed in all respects by the laws of Taiwan.


Language Of This Policy


In accordance with the requirements of Applicable Laws, this Policy is issued in English.


免責聲明

免責聲明


歡迎您光臨宏基蜜蜂生態農場(以下簡稱本網站),任何瀏覽網站的人士,須自行承擔一切風險,本網站不會負責任何因瀏覽或使用本網站而引致之損失。本網站不會作出任何默示的擔保。

本網站承諾力求網站內容之準確性及完整性,但內容如有錯誤或遺漏,本網站不會承擔任何賠償責任,所有本網站內容,將會隨時更改,而不作另行通知。

本網站可隨時停止或變更網頁資料及有關條款而毋須事前通知用戶。

本網站不會對使用或連結本網頁而引致任何損害(包括但不限於電腦病毒、系統固障、資料損失)、誹謗、侵犯版權或知識產權所造成的損失,包括但不限於利潤、商譽、使用、資料損失或其他無形損失,本網站不承擔任何直接、間接、附帶、特別、衍生性或懲罰性賠償。

本公司可能會連接至其他機構所提供的網頁,本公司不會對這些網頁內容作出任何保證或承擔任何責任。使用者如瀏覽這些網頁,將要自己承擔後果。是否使用本網站之服務下載或取得任何資料應由用戶自行考慮且自負風險,因前開任何資料之下載而導致用戶電腦系統之任何損壞或資料流失,本網站不承擔任何責任。